The purposes of this text are to explain the reasons why we collect your information when you visit our hotel website by directly making a reservation, filling out the contact form or sending your information by asking us a question about room availability.
We will also provide information on how we handle your data, how we ensure and protect your rights and how long we keep your personal data in our hotel database.
When submitting your personal data to make a reservation or use our services, you will be asked to provide certain personal information, including your full name, email address, contact telephone number, registration and payment information.
Our policy is flexible and is as follows:
- The customer can cancel for FREE up to 7 days before arrival at the hotel
- For cancellations from 7 days up to 3 days before arrival at the hotel, 30% of the total cost of the reservation is charged and the remaining amount is returned to the customer
- For cancellations closer to the arrival date or for no-shows, the full amount of the reservation will be charged
- The above conditions apply to individual reservations completed through the reservation system of the hotel’s website.
- Payment is also required to complete the reservation, while the refund in case of cancellation will be made based on the above πολιτικών ακύρωσης
- For Group cases, there will be special terms that differ per case.
To enable us to manage your booking as the processing is necessary to carry out your booking request or direct booking with our hotel to provide our services.
To be able to understand your personal preferences, to adapt the services we will provide you as a guest at our hotel.
To store your data in relevant fields in order to make it easier for you by providing you with the information you are interested in again in the future when you visit our hotel website again.
To contact you and send you information about products and services we think may be of interest to you. You will be able to opt out of this communication at any time by sending an email (unsubscribe) to: [email protected]
To check the accuracy of your information (and, in some cases, match it with information collected by third parties, e.g. online intermediaries – see booking etc.) to check that the data we hold is relevant and right with our customers, it is also accurate in terms of the arrival date and the payment level of the reservation. This processing is considered necessary to process your reservation with our hotel or to provide some of our other services.
To safeguard the legitimate interests of our hotel, and to this end, there is a closed circuit of recording cameras (Closed Circuit TeleVision) to ensure the safety and security of our premises, staff and customers.
To comply with any legal obligations regarding the specific matter.
We will carry out regular checks to ensure that the personal data we hold about you is accurate.
If you would like to be informed about your personal data that we hold, please contact us at any time by sending your request with a message to our e-mail at: [email protected]
Providing certain personal information is mandatory if you are going to use our services. If you do not provide such data, we will not be able to provide our services.
You can request access to and rectification of your personal data (in case of inaccurate data about you) by asking us for a copy of your personal data. If you would like to update the data we hold about you, please contact us using the information below and provide the updated information. You can please contact us at any time by sending your request with a message to our e-mail at: [email protected]
In case you have given your consent for us to use your personal data, you can withdraw your consent at any time. Please contact us if you wish to withdraw your consent and we will delete your data in accordance with your right to erasure described below. You can please contact us at any time by sending your request to our e-mail at: [email protected]
You can ask us to delete your personal data completely. If you want us to delete the personal data we hold about you, please contact us using the information below, specifying the reasons why you want us to delete your personal data. . You can please contact us at any time by sending your request with a message to our e-mail at: [email protected]
You can make a complaint about the processing activities of your personal data by our hotel to the supervisory authority where for Greece it is the Data Protection Authority at www.dpa.gr.
Cookies may be placed on your computer or internet-enabled device each time you visit us online. This allows the website to remember your computer or device and serves more purposes.
On our website, a warning box (banner) will appear which will require your consent to the collection of cookies. If you do not provide consent, your computer or internet-enabled device will not be monitored for activities related to the promotion of services. A secondary type of cookies, referred to as “user-input” cookies, may be required in order to ensure the necessary functionality. These cookies will not be blocked by using this banner. Your selection will be stored in a cookie and will be valid for a period of 90 days. If you wish to revoke your choice, you can do so by deleting your browser’s cookies.
Although most browsers automatically accept cookies, you can choose whether or not to accept cookies through your browser settings (an option often found in your browser’s Tools or Preferences menu). You can also delete cookies from your device at any time. However, you should be aware that if you do not accept cookies, you may not be able to fully experience some of the features of our website.
Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en
Google Adwords: https://support.google.com/ads/answer/7395996
SECURITY OF STORAGE OF PERSONAL DATA AND INFORMATION
All your information will be treated by our hotel with a sense of responsibility and confidentiality and we will try to take all reasonable steps to keep your personal data secure once it enters our systems and database. We implement the most appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, modification, disclosure or destruction of your personal data and the data stored on our website or related database.
On the internet, however, no one can absolutely guarantee its security, as it cannot be considered completely safe as a means of storing and processing your personal data and information. For this reason, we carry out all the necessary actions so that your personal data remains in a safe place under the protection of encryption and security and protection software.
DATA PROTECTION OFFICER
JURISDICTION OF COURTS
The Courts of Lamia are responsible for any dispute arising between the website and the visitor from the processing of their personal data.
Book Your Stay
You will find us
Rozaki Aggeli 41
Lamia 35100 – Greece
Tel.: 30. 2231 0 27700
Fax.: 30.2231 0 37722
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